Claims Adjuster Practice Exam 2025 - Free Claims Adjuster Practice Questions and Study Guide

Article 21.21 establishes specific guidelines to ensure fair and prompt claim settlements in the insurance industry. The prohibition against delaying or refusing settlements is rooted in protecting the rights of policyholders. This regulation requires insurers to act in good faith and handle claims promptly, thereby ensuring that claimants receive the compensation they are entitled to without undue delay.

Allowing insurers to delay or refuse settlements could lead to significant financial distress for policyholders, undermining the purpose of insurance. The intent behind enforcing this prohibition is to maintain trust and accountability within the industry, ensuring that claimants are treated fairly and that their legitimate claims are settled in a timely manner.

The other actions listed, such as accepting early settlements, negotiating settlements quickly, and advocating for higher claims, do not inherently violate the principles laid out in Article 21.21. In fact, these actions can contribute to a more efficient claims process, provided they are conducted fairly and transparently.